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Terms & Conditions

Last Updated: April 25, 2024

Introduction

These terms and conditions ("Terms") govern your use of the MoorLightway website (moorlightway.xyz) and the services provided by MoorLightway ("we," "our," or "us"). By accessing our website and using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

MoorLightway is a professional makeup artistry service provider based in the UK, with Company Registration No: 08764636, located at 3 Bailey Ways, Butlermouth, NG5 1JR, United Kingdom.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • "Client" refers to the individual or entity that has engaged our services.
  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MoorLightway.
  • "Services" refers to the makeup artistry and related services provided by MoorLightway.
  • "Website" refers to MoorLightway's website, accessible from moorlightway.xyz.
  • "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acceptance of Terms

By accessing our website and booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to change these Terms at any time. Any changes to our Terms will be posted on this page and, where appropriate, notified to you. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

Services

Service Description

MoorLightway provides professional makeup artistry services, including but not limited to bridal makeup, special event makeup, photoshoot makeup, personal makeup lessons, and personal shopping services.

Service Bookings

All bookings for our services are subject to availability. A booking is not confirmed until you have received a confirmation email or message from us and the required deposit has been paid.

Service Delivery

We strive to provide all services as described and agreed upon at the time of booking. However, we reserve the right to make necessary changes to accommodate specific circumstances. Any significant changes will be communicated to you as soon as possible.

Payments and Fees

Prices

All prices listed on our website are in British Pounds (£) and include VAT where applicable. Prices are subject to change, but changes will not affect confirmed bookings for which a deposit has already been paid.

Deposits

For all services, a non-refundable deposit of 30% of the total service fee is required to secure the booking. The deposit will be deducted from the final amount due.

Payment Methods

We accept payments via credit/debit cards, bank transfers, and other methods as specified during the booking process. All payment information is securely processed.

Final Payment

The remaining balance for services must be paid by the following schedule:

  • For bridal services: 14 days before the wedding date
  • For all other services: On the day of service delivery, before the service begins

Cancellations and Rescheduling

Client Cancellations

If you need to cancel a confirmed booking, the following terms apply:

  • Cancellations made more than 30 days before the service date: Deposit is non-refundable, but may be transferred to another date within 6 months, subject to availability.
  • Cancellations made 14-30 days before the service date: 50% of the total service fee is chargeable.
  • Cancellations made less than 14 days before the service date: 100% of the total service fee is chargeable.

Rescheduling

Requests to reschedule a confirmed booking are subject to availability and the following terms:

  • Rescheduling requests made more than 30 days before the service date: No additional fee, subject to availability.
  • Rescheduling requests made 14-30 days before the service date: 20% rescheduling fee, subject to availability.
  • Rescheduling requests made less than 14 days before the service date: Treated as a cancellation and new booking.

Company Cancellations

In the unlikely event that we need to cancel a confirmed booking due to unforeseen circumstances, we will:

  • Attempt to find a suitable replacement artist of similar skill and experience, or
  • Offer to reschedule the service at no additional cost, or
  • Provide a full refund of any payments made, including the deposit.

Client Responsibilities

Preparation

You are responsible for:

  • Arriving on time for your appointment with a clean face (unless otherwise specified)
  • Informing us of any allergies, sensitivities, or skin conditions before the service
  • Providing accurate information regarding the event, location, and timing
  • Following any pre-appointment instructions provided by us

Health and Safety

You must inform us of any health concerns or conditions that may affect the delivery of our services. If you have any infectious conditions that could pose a risk to our staff or other clients, you must reschedule your appointment.

Allergies and Sensitivities

While we use professional-grade products and maintain high hygiene standards, we cannot guarantee that our products will not cause allergic reactions. It is your responsibility to inform us of any known allergies or sensitivities. If you have extremely sensitive skin or have experienced reactions to cosmetics in the past, we recommend booking a patch test prior to your service.

We reserve the right to refuse service if we believe providing the service may pose a health risk to you.

Intellectual Property

Website Content

All content on our website, including but not limited to text, images, graphics, logos, and designs, is owned by or licensed to MoorLightway and is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

Photography

By using our services, you agree that MoorLightway may take photographs of your makeup for our portfolio, social media, and marketing purposes, unless you explicitly request otherwise in writing. We will always seek your approval before publishing any identifiable photographs of you.

Confidentiality

We respect the confidentiality of our clients and will not disclose any personal or sensitive information shared with us during the course of providing our services, except as required by law or with your express permission.

Limitation of Liability

To the maximum extent permitted by applicable law, MoorLightway shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party

Our total liability for any claims under these Terms shall not exceed the amount paid by you for the services in question.

Indemnification

You agree to defend, indemnify, and hold harmless MoorLightway, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of our services, your violation of any term of these Terms, or your violation of any third-party rights.

Website Use

Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

User Accounts

If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by MoorLightway. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that MoorLightway shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website and services after those revisions become effective, you agree to be bound by the revised terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Entire Agreement

These Terms constitute the entire agreement between you and MoorLightway regarding our website and services and supersede and replace any prior agreements we might have between us regarding the same.

Contact Us

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +44 6832 593549
  • By mail: 3 Bailey Ways, Butlermouth, NG5 1JR, United Kingdom
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